Returns Policy & Money-back Guarantee
Try at home for 60 days, risk-free
Avulux® Migraine Glasses were created to successfully bring you migraine and light sensitivity relief. If they don't bring you the relief you expect, simply return your glasses in their original condition and original packaging within the first 60 days after delivery and we'll give you a refund, just pay return shipping.
We ask that you please take care of your glasses during your 60-day return period. Please carry your glasses in the included carrying case when not in use and only use the included cleaning cloth to clean your migraine lenses. If the lenses have accumulated oils and debris, you may wash them with mild soap (like hand soap) and cold water.
We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). We ask that you please contact us within 5 days of delivery to process an exchange due to our error.
You should expect to receive your refund within five to ten days after we've received your return.
If 60 days have gone by since the item was delivered to you, we unfortunately cannot offer you a refund or exchange.
Gift cards are non-refundable.
We do not refund any upgraded shipping costs or international shipping costs and fees/duties/VAT/or additional taxes that we did not collect ourselves that may be associated with your order. We can provide you any documentation you may need to request a duty/tax refund from your local government authority.
We'll work with you to make things right. Feel free to reach out to us with any questions or concerns.
To initiate a return or exchange:
1. Email us at email@example.com with your order number and a reason for the return or exchange.
2. We'll review your email and email you a shipping label upon approval.
3. Place your glasses in the original packaging and into the mailer box it was shipped to you in.
4. Print and place the new label over the old shipping label on the mailer box.
5. Drop your package off at the corresponding shipping carrier location based on the carrier listed on the return label (e.g. DHL, UPS, FedEx, etc.).
6. We'll issue you a product refund (excluding any return shipping costs) once we've received your item.
If you receive a defective item, we will exchange your defective item for the same make and model item at no extra cost to you. We ask that you please reach out to us within 5 days after receiving a defective item to process your exchange.
If you would like to exchange your item for a different model, please go through the regular return process above and proceed to purchase the new model you would like on our shop. Ensure the item is in its original condition and packaging, just pay return shipping.
When you place an order, we will estimate cost as well as shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Shipping date estimates may appear on the shipping quotes page.
Please allow 1 to 2 days for order processing, in addition to shipping time. Shipping times are based on working business days, from Monday-Friday, excluding holidays and weekends.
The countries we ship to are listed in the address entry section at checkout.
Free shipping in Canada.
You, the customer, are responsible for any VAT, import duties, or taxes charged on international shipments by your local authority (any shipments outside the USA or outside of Canada).